AUSTRALIAN & INTERNATIONAL ORDERS
Shipment of Orders
We deliver products worldwide.
Your parcel will be sent using sendle, where sendle will not deliver or meet our pricing we will use Australia Post
AUSTRALIA
All orders within Australia will be sent using Sendle or Australia Post at a flat rate of $14.90
USA and UK
Flat fee shipping rate of $45.00 for all orders
By placing an order with essence Day Spa you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to essence Day Spa. This also applies to any shipments that are refused by you at delivery.
DELIVERY
Our delivery system is set up to have all orders received before 2:00pm AEST packed and shipped from our warehouse the same day. Orders shipped to metropolitan areas should be received between 1 - 3 business days. In most cases delivery will be within 24 hours of shipment confirmation. More remote areas should expect delivery to take no more than 5 - 8 business days. You are able to track your order using the tracking number provided in your shipment email notification.
Orders placed on weekends or on public holidays will be processed for shipment the next business day.
Please note we try get order shipped and delivered as quickly as possible however delivery times are only estimates and we are not responsible for delays once an order has left our warehouse.
DISPATCH AND RECEIPT OF GOODS
We will attempt to dispatch all product orders within 48 hours of us receiving cleared funds for payment of the products. Ordered products will be delivered to the address nominated by you in your online order. In the event that we do not have your product in stock at the time of your order, we will let you know immediately as to when you can expect to receive it.
You need to provide the correct delivery address and delivery instructions at the time of your order. If you provide an incorrect address, essence Day Spa is not obliged to re-send the order to the correct address at our expense.
We are prepared to deliver to your permanent residential address, your place of employment. For products to be delivered to your workplace, you will need to enter the name of business and ensure that someone will be there to take receipt of the delivery. We request a signature on delivery, if you do not want this service please use the Comments area during checkout to give authority to leave at your door.
